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Privacy Policy

Effective Date: 1 November 2026 

At Moddex, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any other way, correct it or make a complaint. 

By accessing or using our website and services, you agree to the terms outlined in this policy. 

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where we deal with personal information in New Zealand, we also comply with the Privacy Act 2020 (NZ).

1. Who we are and who this policy covers

In this policy, “Moddex”, “we”, “us” and “our” means [Moddex Group Pty Ltd, Moddex Group Holdings Pty Ltd, Galvco Pty Ltd and Moddex NZ Limited] and their related entities. 

This policy applies to personal information about: 

  • customers, prospective customers and their staff
  • people who apply for, own, direct or guarantee a trade or credit account
  • suppliers, subcontractors and installers
  • job applicants
  • visitors to our website and our sites

It does not apply to employee records of our current and former employees, which are handled under our internal policies and applicable workplace laws. 

2. Information We Collect

We collect both personal and non-personal information to deliver and enhance our products and services. 

Personal Information 

We may collect: 

  1. Contact Information: Name, email address, phone number, job title, company, and mailing address 
  2. Account Information: Username, password, and registration details (where applicable) 
  3. Billing Information: Credit card details, billing address, and transaction history [Card payments are processed by our payment provider and we do not store full card numbers.] 
  4. Communication Records: Emails, messages, forms, or other communications sent to us 
  5. Recruitment details: resumes, qualifications, references and interview notes for job applicants 

Business and Verification Information 

When you apply for or open an account with us (including a trade or credit account), we may collect information about you and your business from you and from third parties and publicly available sources, such as: 

  1. ASIC company and business name searches, including details of directors, officeholders and shareholders 
  2. Australian Business Register (ABN Lookup) and GST registration details 
  3. Builder, trade and contractor licensing registers 
  4. Trade references and other information you authorise us to obtain 
  5. Credit and business checks from credit reporting or business information providers, where you have given any consent required by law 
  6. Other publicly available information, such as your business website and online presence 

Non-Personal Information (Technical and Usage information) 

We may also collect: 

  1. Device Information: IP address, browser type, operating system, and device model 
  2. Usage Data: Pages visited, time spent on the site, referral sources, click behaviour, and interactions 

3. How we collect personal information

We collect personal information directly from you when you contact us, request a quote, place an order, apply for an account or a job, visit a site or use our website. 

We also collect personal information from third parties and public sources, including: 

  • ASIC company and business name searches
  • the Australian Business Register (ABN Lookup) and GST registration records
  • builder, trade and contractor licensing registers
  • trade referees you nominate
  • credit reporting and business information providers, where you have given any consent the law requires
  • your business website and other publicly available sources
  • recruitment agencies and referees, for job applicants

4. How We Use Your Information

We use your information to: 

  1. Deliver, maintain, and improve our services. 
  2. Provide support and respond to enquiries. 
  3. Process transactions and manage billing 
  4. Send updates, technical notices, and service-related messages. 
  5. Send marketing communications 
  6. Analyse usage trends to improve user experience and content 
  7. Comply with legal obligations and protect our rights. 
  8. Verify your identity and business details, assess applications, and establish and manage accounts (including trade and credit accounts) 
  9. Support our business operations using artificial intelligence (AI) and automated tools, as described in section 10 

5. How We Share Your Information

We do not sell or trade your personal data. We may share information: 

  1. With Trusted Service Providers: For hosting, analytics, email delivery, payment processing, marketing platforms, CRM integration 
  2. With Verification and Information Providers: To carry out business, credit and verification checks when establishing or reviewing accounts 
  3. With AI and Technology Providers: Who provide the AI and software tools we use to run our business. Some of these providers may store or process information outside Australia 
  4. When Required by Law: To comply with legal obligations or respond to legal processes 
  5. In Business Transfers: Such as in mergers, acquisitions, or sale of business assets 

All third-party providers are contractually required to safeguard your information and use it only for permitted purposes.

6. Data Security

We implement robust physical, technical, and administrative safeguards to protect your data. Despite our efforts, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security. 

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme. For breaches affecting New Zealand individuals, we will notify the Office of the Privacy Commissioner as the NZ Privacy Act requires.

7. Your Rights

You have rights under data protection laws, including: 

  1. Access: Request access to the personal data we hold
  2. Correction: Request correction of inaccurate or incomplete data 
  3. Deletion: Request erasure of your data, subject to legal retention requirements 
  4. Objection: Object to processing of your data for certain purposes
  5. Restriction: Request restriction on how we process your data 
  6. Portability: Request transfer of your data in a machine-readable format 

To exercise your rights, contact us at info@moddex.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, analytics scripts) to: 

  1. Recognise repeat visitors 
  2. Track usage patterns 
  3. Customise user experience 
  4. Measure campaign performance 

You may modify your cookie preferences in your browser settings. Please note that disabling cookies may affect website functionality.

9. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymise your personal data.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their respective privacy policies before providing any personal information.

11. Marketing Communications

We may send you newsletters, promotional materials, or event information if you have opted-in. You can opt out of these communications at any time by: 

  1. Clicking “unsubscribe” in any email we send 
  2. Contacting us directly at marketing@moddex.com 

We will respect your preferences in accordance with applicable laws.

12. Use of Artificial Intelligence

Moddex uses artificial intelligence (AI) and automated tools within our business practices to help us work more efficiently and provide better service. This may include using AI to: 

  1. Collect, compile and verify information from public registers and other sources, such as ASIC, ABN Lookup and licensing registers, when establishing or reviewing accounts 
  2. Carry out business checks and help assess account and credit applications 
  3. Respond to and manage enquiries, quotes and orders 
  4. Draft, summarise and organise communications and documents 
  5. Analyse information to improve our products, services and customer experience 

Where we use AI, we: 

  1. Only use personal information for the purposes described in this policy 
  2. Take reasonable steps to ensure the AI providers we use handle information securely and in line with this policy 
  3. Keep human oversight of our processes. Decisions that could significantly affect you, such as approving or declining an account or credit application, are reviewed by a member of our team and are not made solely by automated means 
  4. Take reasonable steps to check the accuracy of information produced or collected using AI 

If you have any questions about how we use AI, or would like information collected about you reviewed or corrected, please contact us at info@moddex.com.

13. Advertising and Remarketing

We may use third-party advertising tools such as Google Ads, LinkedIn Insight Tag, and Meta Pixel to display relevant ads and measure their effectiveness. 

These tools may collect information about your interactions with our website, and cookies or similar technologies may be used to serve targeted advertisements on other platforms. 

Why We Use Advertising Tools:

  1. To show tailored ads based on your interactions with Moddex 
  2. To track campaign performance and optimise ad spend 
  3. To conduct remarketing campaigns 

Your Options 

You can manage or opt out of personalised advertising through: 

  1. Google Ads Settings 
  1. Facebook Ad Preferences 
  1. LinkedIn Ad Settings 
  1. Network Advertising Initiative Opt-Out 
  1. Digital Advertising Alliance Opt-Out 

Disabling tracking may reduce the relevance of the ads you see.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this page regularly.

15. Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. 

To make a request, contact us using the details in Section 15. We will need to verify your identity. We will respond within 30 days. We do not charge for a request, but we may charge a reasonable fee to cover the cost of providing access. 

If we refuse a request, we will tell you why in writing and how you can complain. 

You can also ask us to delete personal information we no longer need, or to stop using it for a particular purpose, such as marketing. We will consider these requests and act on them where we reasonably can, subject to our legal and record-keeping obligations.

16. Complaints

If you think we have breached your privacy, please contact us in writing using the details in Section 15. Tell us what happened and how you would like it resolved. 

We will acknowledge your complaint within 5 business days, investigate it, and give you a written response within 30 days. If we need longer, we will tell you why. 

If you are not satisfied with our response, you can complain to: 

  • Australia: the Office of the Australian Information Commissioner (OAIC), www.oaic.gov.au, phone 1300 363 992
  • New Zealand: the Office of the Privacy Commissioner, www.privacy.org.nz, phone 0800 803 909

17. Contact Us

If you have any questions or wish to exercise your data rights, please contact: 

Moddex Group 

Email – info@moddex.com 

Ph: 1800 663 339 

14 Enterprise St, Maryborough, QLD, 4650 

https://moddex.com