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Privacy Policy

Effective Date: 1 April 2025

At Moddex, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any other way.

By accessing or using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information to deliver and enhance our products and services.

Personal Information

We may collect:

  1. Contact Information: Name, email address, phone number, job title, company, and mailing address
  2. Account Information: Username, password, and registration details (where applicable)
  3. Billing Information: Credit card details, billing address, and transaction history
  4. Communication Records: Emails, messages, forms, or other communications sent to us

Non-Personal Information

We may also collect:

  1. Device Information: IP address, browser type, operating system, and device model
  2. Usage Data: Pages visited, time spent on the site, referral sources, click behaviour, and interactions

2. How We Use Your Information

We use your information to:

  1. Deliver, maintain, and improve our services.
  2. Provide support and respond to enquiries.
  3. Process transactions and manage billing
  4. Send updates, technical notices, and service-related messages.
  5. Send marketing communications
  6. Analyse usage trends to improve user experience and content
  7. Comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell or trade your personal data. We may share information:

  1. With Trusted Service Providers: For hosting, analytics, email delivery, payment processing, marketing platforms, CRM integration
  2. When Required by Law: To comply with legal obligations or respond to legal processes
  3. In Business Transfers: Such as in mergers, acquisitions, or sale of business assets

All third-party providers are contractually required to safeguard your information and use it only for permitted purposes.

4. Data Security

We implement robust physical, technical, and administrative safeguards to protect your data. Despite our efforts, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

You have rights under data protection laws, including:

  1. Access: Request access to the personal data we hold
  2. Correction: Request correction of inaccurate or incomplete data
  3. Deletion: Request erasure of your data, subject to legal retention requirements
  4. Objection: Object to processing of your data for certain purposes
  5. Restriction: Request restriction on how we process your data
  6. Portability: Request transfer of your data in a machine-readable format

To exercise your rights, contact us at info@moddex.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, analytics scripts) to:

  1. Recognise repeat visitors
  2. Track usage patterns
  3. Customise user experience
  4. Measure campaign performance

You may modify your cookie preferences in your browser settings. Please note that disabling cookies may affect website functionality.

7. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymise your personal data.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their respective privacy policies before providing any personal information.

9. Marketing Communications

We may send you newsletters, promotional materials, or event information if you have opted-in. You can opt out of these communications at any time by:

  1. Clicking “unsubscribe” in any email we send
  2. Contacting us directly at marketing@moddex.com

We will respect your preferences in accordance with applicable laws.

11. Advertising and Remarketing

We may use third-party advertising tools such as Google Ads, LinkedIn Insight Tag, and Meta Pixel to display relevant ads and measure their effectiveness.

These tools may collect information about your interactions with our website, and cookies or similar technologies may be used to serve targeted advertisements on other platforms.

Why We Use Advertising Tools

  1. To show tailored ads based on your interactions with Moddex
  2. To track campaign performance and optimise ad spend
  3. To conduct remarketing campaigns

Your Options

You can manage or opt out of personalised advertising through:

  1. Google Ads Settings
  2. Facebook Ad Preferences
  3. LinkedIn Ad Settings
  4. Network Advertising Initiative Opt-Out
  5. Digital Advertising Alliance Opt-Out

Disabling tracking may reduce the relevance of the ads you see.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this page regularly.

13. Contact Us

If you have any questions or wish to exercise your data rights, please contact:

Moddex Group

📧 info@moddex.com

📞 1800 663 339

📍 14 Enterprise St, Maryborough, QLD, 4650

🌐 https://moddex.com